Shipping Policy

Karaters™️ ships all packages with FedEx or USPS with a signature required. Any purchase made above $500 will come with door-to-door jewelry insurance. For any international shipments, please contact one of our representatives for an unbeatable shipping price quote.

DELIVERY TIME

Most orders are shipped within 5–7 business days and use a 2-day service.

All orders above $100O are eligible for Overnight and Saturday delivery. However, they are not guaranteed. We will do our best to fulfill these requests whenever possible.

Custom orders take 5–21 days to manufacture and ship with overnight delivery.

Please note: Upon receiving your tracking number, it may only update after 6 PM PST on the FedEx or USPS website.

ORDER CANCELLATION POLICY

We understand that changes may be needed after placing an order. While we will do our best to accommodate cancellation requests, we cannot guarantee that an order can be canceled once it has been placed. Please contact our support team immediately if you wish to cancel, and we will assist you as best as we can.

Any delivery refusal, for any order, is at the discretion and responsibility of the recipient. Shipping charges are non-refundable, and we will not process refunds or claims for orders that are returned due to a refusal of delivery.

New Feature – July 2026: Complimentary FedEx GPS Tracking on Every Order

As part of our continued commitment to providing a secure and reliable shopping experience, Karaters has introduced a new shipping feature as of July 2026. Every order shipped via FedEx now includes complimentary GPS tracking at no additional cost.

This enhanced tracking service helps ensure your package is delivered to the exact shipping address provided at checkout, offering greater visibility and added peace of mind throughout the delivery process. Although this premium feature comes at an additional cost to us, we are proud to provide it free of charge to help protect every shipment and ensure your order arrives safely and securely.